Early yesterday afternoon (5th May 16), reports were starting to circulate on social media of money being taken from customer bank accounts without permission.
Here’s the story so far:
- The previous weekend (Sat 30th, Sun 31st, Mon 1st May), William Hill advertised a “50% deposit match up to £100” offer in the Vegas section of their site. The terms of the offer were such that you had to wager 30x the bonus funds before you could withdraw any winnings.
- Some customers discovered a “loophole” whereby playing a certain game on the WH site voided the wagering requirement. Even still, this did NOT make the offer risk free. Some people lost the bonus money and their original deposit, totalling up to £300.
- Customers withdrew their winnings from William Hill accounts over the weekend and most reported the money had arrived safely in their bank until….
- Yesterday afternoon, reports started coming in of money being debited from their bank accounts to William Hill without permission of the customer.
- Some people report the unlawful debited amount was more than their original deposit to the company over the weekend. For example, 1 customer deposited £200 on the weekend but had £1000+ debited from his account on Thursday!